Despite claims that AI is infiltrating every corner of our lives, it will not be at the McDonald’s drive-through for the time being. The fast food chain has called off its two-year test of algorithmic, voice-activated automated order taking (AOT), which it ran in partnership with IBM. CNBC reports on an email memo sent to franchisees announcing its plan to halt AOT at all 100 McDonald’s drive-throughs using it by July 26, 2024.
https://www.biometricupdate.com/202406/mcdonalds-pauses-ai-voice-ordering-system-developed-with-ibm
Despite claims that AI is infiltrating every corner of our lives, it will not be at the McDonald’s drive-through for the time being. The fast food chain has called off its two-year test of algorithmic, voice-activated automated order taking (AOT), which it ran in partnership with IBM. CNBC reports on an email memo sent to franchisees announcing its plan to halt AOT at all 100 McDonald’s drive-throughs using it by July 26, 2024. https://www.biometricupdate.com/202406/mcdonalds-pauses-ai-voice-ordering-system-developed-with-ibm
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McDonald’s pauses AI voice ordering system developed with IBM
Despite the shuttering of the IBM initiative, a statement makes it clear that voice-based ordering technology will be back under the golden arches soon enough.
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